346-874-0683

Ark Alliance Recovery, LLC and Discover & Recover Counseling Services, LLC REFUND POLICY

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It is this Ark Alliance Recovery, LLC and Discover & Recover Counseling Services, LLC policy to issue refunds within 30 days of the request being made.  Once we issue the refund, the refund from Square should be reflected on your account within 2 - 7 business days.

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In order to process your refund, we will ask you to confirm the last four digits of the card you used to make the payments.   This is a security measure this agency incorporates to validate the refund with Square.   As an agency, we are not informed of or retain your full payment details.

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The refund policy written in our Registration Forms and Packets is clearly explained and Ark Alliance Recovery, LLC will provide services to the client up to the discharge date.

 

Refunds are at the discretion of the Ark Alliance Recovery, LLC and Discover & Recover Counseling Services, LLC. 

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THINKING FOR A CHANGE (T4C)

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1)     Clients can request a refund in writing within 72 hours of the first scheduled day of class, irrespective of the client attending the first day of class or not.   

2)     To obtain a refund you must contact Mr. Hinds, CFO  at m.hinds@theaar.net.

3)     Refunds will be issued to the card used to make the initial payment.

4)     Refunds can only be made once, for security reasons, the client must confirm the last four digits of the card used when the initial payment was made.

5)     Refunds will be issued within 30 days of the request for a refund. It takes 2-7 days for the refund to reflect in the client’s card that was used to make the payment.

6)     Second payments are not refundable. 

7)     Criminal procedures may be undertaken in the event of suspected fraud either directly or via specified referral source.  Attempts to recover funds for services beyond the initial 72 hours will also be treated as suspected fraud.

8)     Failure to fully comply with the requirements of the program, including the provision of all information and completion of all forms, may result in any request for a refund being denied.

9)     The refund policy written in our Counseling/Therapy packet are clearly explained and Ark Alliance Recovery, LLC will provide services to the client up to the discharge date.

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IOP/SOP SUBSTANCE ABUSE TREATMENT

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1)     Refunds will be given at the discretion of the CEO or COO and only for services not rendered. 

2)     To obtain a refund you must contact Mr. Hinds, CFO at m.hinds@theaar.net.

3)     Refunds will be issued to the card used to make the initial payment.

4)     Refunds can only be made once, for security reasons, the client must confirm the last four digits of the card used when the initial payment was made.

5)     Refunds will be issued within 30 days of the request for a refund. It takes 2-7 days for the refund to reflect on the client’s card that was used to make the payment.

6)     Criminal procedures may be undertaken in the event of suspected fraud either directly or via specified referral source.  Attempts to recover funds for services rendered will be treated

        as suspected fraud.

7)     Failure to fully comply with the requirements of the Ark Alliance Recovery, LLC refund policy procedure, including the provision of all information and completion of all forms, may

        result in any request for a refund being delayed.

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No Refunds Reasons:

 

1)     If a client leaves the IOP/SOP program Against clinical Advice (AMA): Leaving AMA usually means forfeiting refunds for uncompleted treatment.

2)     If a client is administratively discharged for violating group rules, program guidelines, successfully completed their program, unsuccessfully discharged, missed attending 14

        consecutive (calendar) days of group or individual sessions.  

3)     The refund policy written in our IOP/SOP Packet are clearly explained and Ark Alliance Recovery, LLC will provide services to the client up to the discharge date.

4)     No refunds will be given for services rendered as per agency’s published refund policy.

 

COUNSELING/THERAPY SESSIONS

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1)     Clients will not be eligible for refunds for sessions rendered, where the client and counselor undertook the client’s session. 

2)     Clients will not be eligible for refunds for sessions rendered, where the client and counselor undertook the client’s session.

3)     If it is absolutely necessary for clients to cancel or reschedule a session, the client will contact Ark Alliance Recovery at 346.874.0683 at least 2 hours in advance for a 1-hour reschedule session or it will be considered a “No Show” or missed appointment.

4)     Missed appointments (“no show and/or no call”) are billed at the same rate as the individual session. Payment for a missed appointment must be paid prior to the start of the next scheduled appointment. Payments for missed appointments will be accepted on our website or over the phone.

No Refunds Reasons:

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1)     If a client leaves the COUNSELING/THERAPY Against Medical Advice (AMA): Leaving AMA usually means forfeiting refunds for uncompleted treatment.

2)     If a client is administratively discharged for violating session rules, or program guidelines, successfully discharged, unsuccessfully discharged.

3)     Clients will not be eligible for refunds for sessions rendered, where the client and counselor undertook the client’s session.

4)     The refund policy written in our Counseling/Therapy packet are clearly explained and Ark Alliance Recovery, LLC will provide services to the client up to the discharge date.

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Ark Alliance Recovery, LLC and Discover & Recover Counseling Services, LLC  IOP / SOP Cancellation Policy

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Ark Alliance Recovery, LLC requires clients to provide a minimum of 24 hours advance notice when canceling or rescheduling a scheduled individual counseling session. This policy ensures effective scheduling, continuity of care, and program integrity.

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PROCEDURE

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Step 1: Notify Ark Alliance Recovery, LLC

If you need to cancel or reschedule an individual counseling session, you must provide at least 24 hours advance notice.

You may notify Ark Alliance Recovery, LLC by:

• Email

• Phone call

• Text message

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Step 2: Provide Notice on Time

To avoid a no-show fee, your notice must be given at least 24 hours before your scheduled session.

 

Step 3: If You Do Not Give 24-Hour Notice

If you miss your scheduled individual session without giving at least 24 hours notice:

• The session will be marked as a no-show

• You will be charged a $25 no-show fee

• You will not receive credit for the missed session

 

Step 4: Understand Program Impact

A missed individual session will not count toward completion of your:

• Intensive Outpatient Program (IOP)

• Supportive Outpatient Program (SOP)

 

Step 5: Pay Any No-Show Fees

All no-show fees must be paid before you can successfully complete your program.

Payments may be made through the Ark Alliance Recovery, LLC website using the “Make a Payment” tab.

 

Step 6: Stay in Good Standing

To remain in good standing:

• Attend scheduled sessions

• Give 24-hour notice if you need to cancel or reschedule

• Pay any outstanding no-show fees promptly

 

Important Reminder

Missing a session without proper notice may delay your program completion.

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